Instant replies to messages
One assistant answers the questions that come in from WhatsApp, Instagram and your website, and passes sales opportunities to your team.
Messages asking about prices, stock or appointments come in all day from WhatsApp, Instagram and your website; the longer your reply takes, the more likely the person asking turns to another seller.
What it changes for your business
- Messages sent at night or at the weekend can be answered without waiting.
- Every channel can give consistent answers based on the same information.
- A customer ready to buy can reach your team right away.
- Your team can focus on selling instead of answering the same questions again and again.
How it works
Messages from WhatsApp, Instagram and your website arrive at one assistant. The assistant replies on the channel the question came from, using your own information. It records a customer who is close to buying as a warm lead in your CRM and lets your sales team know.
How we set it up
Discovery call
We listen to which channels bring which kinds of messages and which questions take up your team's time.
Process map
Together we set the topics the assistant answers, the information it uses and when a conversation counts as a warm lead.
Setup and integration
We connect WhatsApp Business, Instagram and your website, load your product and price information and set up the handover to your CRM.
Operation and improvement
We follow answered and handed-over conversations, and update the information and rules as new questions come up.
What we need from you
- Access to your WhatsApp Business and Instagram accounts
- Product, price and stock information or your frequently asked questions
- CRM access and your sales team's contact channel
Your data stays under your control
We design the setup with the KVKK, Turkey's data protection law, in mind: personal data is masked where needed, and the AI model receives only what the task requires. The solution can run in your own cloud account or on your own server, and we can add an approval step before anything leaves your business.
Frequently asked questions
- Which channels and software does it work with?
- We set it up to work with WhatsApp Business, Instagram messages and a chat window on your website. The assistant can read stock and prices from your e-commerce platform or your spreadsheets and record warm leads in your CRM.
- Where is messaging data kept, and how is KVKK (Turkey's data protection law) handled?
- Conversation records can stay in your own accounts; the assistant receives only the information it needs to reply. Together we set why and for how long personal data is kept, and add the privacy notice to the flow.
- What happens when the assistant cannot answer a question?
- We set the assistant up to hand the conversation to your team, and tell the customer so politely, instead of making something up. Together we decide in the process map which questions go straight to a person.
- How does setup run, and how long does it take?
- We start with one channel and add the others once the information and rules have settled. The WhatsApp Business approval process can also affect the schedule. The time depends on the systems to connect and the scope; after the discovery call we give you a step-by-step plan with a time estimate.
Which part of your work should we automate?
Tell us which process takes the most time; we will look at what can be automated together in a short call.