A voice assistant that answers the phone
It answers calls to your number in a natural voice, understands the question and replies; when needed, it hands the call to your team.
Your phone rings at your busiest moment. A call that comes in after hours or while the line is busy goes unanswered, and the caller may not call again.
What it changes for your business
- Calls that come in after hours and at peak times can be answered too.
- Appointments and bookings can go into your calendar during the call.
- Your team can spend its time on the calls that need a person.
- The call transcript, summary and quality score can be in your hands after every call.
How it works
When a customer calls, the voice assistant picks up, understands what they need and answers their question. If it is an appointment or a booking, it enters it in your calendar and your CRM; if a person is needed, it hands the call to your team. When the call ends, its transcript, summary and quality score are ready.
How we set it up
Discovery call
We listen to what your calls are about, the questions asked most often and when a person should take over.
Process map
Together we set the greeting, the topics the assistant answers, the calendar rules and the people calls are handed to.
Setup and integration
We connect the assistant to your line, your calendar and your CRM, and test it with trial calls before it goes live.
Operation and improvement
We follow call summaries and quality scores, and update the answers and rules as your needs change.
What we need from you
- Your SIP number or carrier account
- Access to your calendar and CRM
- Your frequently asked questions and price list
Your data stays under your control
We design the setup with the KVKK, Turkey's data protection law, in mind: personal data is masked where needed, and the AI model receives only what the task requires. The solution can run in your own cloud account or on your own server, and we can add an approval step before anything leaves your business.
Frequently asked questions
- Does it work with our current phone line and software?
- We aim to connect the assistant to your SIP-capable phone system or carrier line without changing your number. We link it to your calendar for appointments and to the CRM you use for records; if a program cannot be connected directly, we weigh another route together in the discovery call.
- Where are call recordings kept, and how is KVKK (Turkey's data protection law) handled?
- Recordings and summaries can be kept in your own account or on your own server; together we decide where and for how long. We design the greeting that informs the caller and the masking of personal data into the setup, in line with KVKK.
- What happens when the assistant is not sure about a question?
- We set the assistant up to hand the call to the person you choose, or take a callback note, instead of guessing. Together we mark in the process map which topics stay with your team.
- How does setup run, and how long does it take?
- We start with a discovery call; once the rules are clear, we connect the assistant to your line and test it with trial calls. The time depends on the systems to connect and the scope; after the discovery call we give you a step-by-step plan with a time estimate.
Which part of your work should we automate?
Tell us which process takes the most time; we will look at what can be automated together in a short call.