A WhatsApp AI assistant: what it answers, what it hands over
Versiyonbir Teknoloji
Messages asking about prices, stock or appointments come in all day: on WhatsApp, on Instagram, in the chat window on your website. The longer the reply takes, the more likely the person turns to another seller; a message sent at night or at the weekend waits until the next working day. A WhatsApp AI assistant gathers these messages in one place, answers them instantly from your own information, and passes the customer who is close to buying to your team.
Three channels, one assistant
WhatsApp Business, Instagram messages and the chat window on your website connect to the same assistant. It replies on the channel the question came from; the customer gets the answer in the app they wrote in. Because every channel draws on the same information, the answers are consistent: the price list is updated in one place, and all three channels are updated at once.
What it answers
The assistant answers from your own information: we load your product, price and stock information or your frequently asked questions. It can read stock and prices from your e-commerce platform or your spreadsheets. So questions such as “do you have this model in size 38”, “how many days does delivery take” or “is there a free slot on Saturday afternoon” are answered without waiting.
What it leaves to your team
We set the assistant up to hand the conversation to your team, and tell the customer so politely, instead of making something up when it is not sure. Together we decide in the process map which questions go straight to a person: complaints, special price requests or returns can stay with your team.
A customer close to buying matters in its own right. Together we define when a conversation counts as a warm lead; the assistant records that customer in your CRM and lets your sales team know. Your team can focus on selling instead of answering the same questions again and again.
How setup runs
- Discovery call. We listen to which channels bring which kinds of messages and which questions take up your team's time.
- Process map. Together we set the topics the assistant answers, the information it uses and when a conversation counts as a warm lead.
- Setup and integration. We connect WhatsApp Business, Instagram and your website, load your product and price information and set up the handover to your CRM.
- Operation and improvement. We follow answered and handed-over conversations, and update the information and rules as new questions come up.
We start with one channel and add the others once the information and rules have settled. The WhatsApp Business approval process can affect the schedule, so we plan for it from the start.
What we need from you
Access to your WhatsApp Business and Instagram accounts; your product, price and stock information or your frequently asked questions; CRM access and your sales team's contact channel. If you have no CRM, we start with a simple board and move to a CRM as your needs grow.
Messaging data and KVKK
Conversation records can stay in your own accounts; the assistant receives only the information it needs to reply. Together we set why and for how long personal data is kept, and add the privacy notice to the flow, in line with KVKK, Turkey's data protection law.
Where to start
Which question comes up most? In the discovery call we start from that question and your busiest channel, and give you a step-by-step plan with a time estimate. The cost depends on the scope and the volume; after the discovery call we send you a written quote.